F.A.Q.

Where can I buy your products in my area?
Our products are available on our website www.sonaturals.co.in and they are also available on other e-commerce sites like Amazon, Flipkart and Qtrove.com
Are your products tested on animals?
No, our products are cruelty free i.e. have not been tested on animals.
Is the packaging recyclable?
Yes the packaging is entirely recyclable.
What if something I ordered is delivered in a damaged condition or receive a wrong product?
We apologize if you have received an item in a damaged/defective condition or have been sent a wrong product. Please contact our customer care team via phone (xxxxxxxxx) or e-mail at wecare@sonaturals.co.in us with your concerned problem.
Do you ship internationally?
Not yet. But please check with our other selling partners for international delivery.
How can I track my order?
If u have access to Sonaturals website you can track it in ‘Your Orders’ section or wait for our e-mail where you will find all the tracking details.
I want to return/ exchange/ replace the product I received or want a refund.
We request you to go through our return policy here or email us at wecare@sonaturals.co.in with the order details and we’ll be happy to resolve your issue.
How do I place an order on SoNaturals?
Select your item. Add it to cart. Proceed to checkout. Enter your delivery address and select your payment method. After filling your payment details, click ‘Place Order’ and your order has been placed.
Can I buy multiple products in a single order?
Yes, you can buy multiple products in a single order.
Do I need to have an account to order on SoNaturals?
No, you can check in as Guest user. But we recommend that you create a profile for hassle free purchase on your next order.
Why should I pay Online?
We have several popular wallets which will make your payment fast, swift and effortless and integration with all major banks for net banking/debit card/credit card.
Who can I contact for wholesale inquiries?
Customer care number
How do I make a payment while ordering on SoNaturals?
You can make online payment through wallets, net banking, debit/credit card or choose COD( cash on delivery)
What if my delivery gets delayed or I am unable to receive it?
Please contact our customer care number or email us to resolve your issue.
What if I’m unsatisfied with Sonaturals Product?
We’re so sorry that you are not happy with your purchase. Please drop us email at wecare@sonaturals.co.in with a copy of invoice and we will try to help you in the best way we can.
What is the best way to store Sonaturals product?
Our products can bear temperatures upto 40-45 degree Celsius . Keep them away from direct heat and sunlight.Our range of lipstick and kajal should be stored in cool and dry place.
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