We at SoNaturals are committed to protecting and safeguarding your privacy.
Information We Collect and How We Use It
In general, you can visit the SoNaturals Online without telling us who you are or revealing any personally identifiable information. You can, however, also register at our website which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries. As part of the registration process, we collect and store your personal information that you may choose to provide us with, such as your name, email address, mobile phone number and date of birth.
We will not sell, or distribute or lease your personal information to the third parties.
We may automatically track certain information about you based upon behaviour on our website. We use information to do internal research on our users’ demographics, interests, and behaviour to better understand, and protect and serve our users.
Credit Card, Debit Card and Banking Information
The SoNaturals website does not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However this data does not come to SoNaturals. It is directly transmitted through the payment gateway provider to the payment network or bank. No such information is stored by SoNaturals and SoNaturals is not liable for the theft and/or misuse of it or any consequences arising from thereof on a third-party platform.
The website is hosted with third party data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies, the companies being used by SoNaturals are PCI compliant and have data security processes in place. However, SoNaturals is not liable for any data theft or breach of security at the data centres hosting the website and holding consumer data.
How We Use Your Personally Identifiable Information
The information you have chosen to provide may be used by SoNaturals to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email.
If you have chosen to leave your mobile phone number on the SoNaturals website, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. SoNaturals does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
Communications to Serve You
If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, to respond to your concerns and to provide the high level of customer service that SoNaturals offers to its customers.
We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/SMS.
Special Events, Questionnaires and Surveys
If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. An “Affiliate” is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.
Technologies That Allow Us to Customize Your Experience on Our Site
We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the Internet Protocol (IP)* address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.
Web Beacons and Tracking Links
Web beacons (also called clear gifs and pixel tags); tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see “Cookies” section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.
Browser cookies are bits of text that are placed on your computer’s hard drive when you visit our Site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive.
Advertisements on SoNaturals
We use third party advertisement companies to serve ads when you visit our site. These companies may use information (not including your name, address, email address, or telephone number) about your visit to this and other website in respect to your visits to such other websites and providing any information.
Information We Share and Who We Share With
We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent, except as provided in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personally identifiable information about our website visitors except as described here.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personally identifiable information on the website you agree that your data may be transferred to such parties in these circumstances.
Compliance with Law
We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
Transfer of Data to Other Countries
The SoNaturals Online website is not designed for persons under the age of 13 and we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are under 13 years of age, you may browse SoNaturals Online, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the website, we will delete the information from our records.
We have put in place reasonable measures to protect the personal information contained in our database. Measures are in place to prevent unauthorized access and maintain appropriate use and accuracy. Furthermore, data that is transmitted in associated with our online store is encrypted and is secured by SSL as per international standard.
We provide all users with the opportunity to opt-out of receiving non-essential(promotional, marketing-related) communication from us on behalf of our partners, and from us in general, after setting up an account.
We have taken great efforts to ensure that your visit to the SoNaturals website is an enriching one and that your privacy is respected. If you have any questions, comments or concerns about our privacy practices, please contact us at email@example.com