Terms & Conditions

DATE OF EFFECT: This Privacy Policy comes into effect from September 2018

Thank you for visiting SoNaturals Online Store. We at SoNaturals respect your privacy and value the relationship we have with you.

Your visit and viewing of this website are subject to our Privacy Policy & Terms and Conditions. Please read carefully the subsequent statement for more information about us and our

Privacy is of utmost priority for SoNaturals hence we are obligated to protect your privacy.

This Privacy Policy describes the type of personal information we collect from our User, purpose for collecting such information, how we use it, with whom we share it and the options available to our consumers pertaining to our usage of the information and elaborates how you can object to the process of your personal information or to receiving any communication about our product and services. This Privacy Policy governs only information provided to the SoNaturals website. It doesn’t include any other information collected through other online or even physical stores. Thus it’s implied that by accepting our Privacy Policy, you fully express your consent to us and our use and disclosure of your personal information in consonance with this Privacy Policy.

Information We Collect and How We Use It

General, you can visit the SoNaturals Online without telling us who you are or revealing any personally identifiable information. However, you also register on our website which allows us to communicate with you via email or messages on your phone to notify you about our upcoming offers and information about our products or reply to your feedback, comments or questions. As part of the registration process, we collect and store your personal information that you may choose to provide us with, such as your name, email, address, mobile phone number and date of birth. We will not sell, or distribute or lease your personal info to 3rd parties.We may automatically track certain information about you based upon behavior on our website. We use the information to do internal research on our users’ demographics, interests, and behavior to better understand, and protect and serve our users.

With a robust technology, we are able to obtain accumulated information that does not provide your personal identification but lets us know factors as such your technology usage like the Uniform Resource Locator, Internet Protocol (IP) address, your operating system (OS) and type of browser, etc. We may gather, store, compile, promote, brand, report, or otherwise disclose or use any such combined information that doesn’t personally identify you. If in case any such aggregate information is correlated to you in anyway then we assure you to safeguard the concerned data or any other personal information that gives out your personal identification as described under this Privacy Policy.

Credit Card, Debit Card and Banking Information

Credit Card, Debit Card and Banking Information The SoNaturals website does not collect or store any Credit Card or Debit Card or banking information provided by you while the transaction of purchase. This data does not come to SoNaturals as it is directly transmitted through the payment gateway provider to the payment network or bank. No such information is stored by SoNaturals and SoNaturals is not liable for the theft and/or misuse of it or any consequences arising from thereof on a third-party platform.

Data Hosting

The website is hosted by a third party data hosting professionals. The data collected is stored on servers used, owned and managed by data hosting companies, the companies being used by SoNaturals are PCI compliant and have data security processes in place. However, SoNaturals is not liable for any data theft or breach of security at the data centers hosting the website and holding consumer data. How We Use Your Personally Identifiable Information.

Marketing Emails

The information you have chosen to provide may be used by SoNaturals to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. In case you don’t want to receive these emails, you have to just click the ‘Unsubscribe’ link in the email.

Text Messages

If you have chosen to leave your mobile phone number on the SoNaturals website, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. SoNaturals does not charge any fee for you to receive any text message from us but, your mobile service provider may charge you for sending or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.

Communications to Serve You
If you choose to provide us with your contact information, we may provide you with service-related announcements by various means like email or texts, concerning the website or contact you regarding your customer service requests or questions.

For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, to respond to your concerns and to provide a high level of customer service that SoNaturals offers to its customers.

Customized Service
We may use your personal information you have chosen to give us to provide you with customized service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customized information may be conveyed to you by way of emails or text messages/SMS.

Special Events, Questionnaires, and Surveys

On occasion, SoNaturals Online may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.


If you apply for a job with us and submit your resume which contains professional and personal data, we treat that data as highly confidential. We strictly use this data only to contact you for your current or future employment with our organization or our affiliates.

An “Affiliate” is n individual or entity that directly or indirectly through one or more emissaries controls or controlled by or is under common control with our company.

We might reserve your information for future recruitment or employment opportunities, lest you no longer want to apply and wish for us not to retain your information.

Technologies That Allow Us to Customize Your Experience on Our Site

We use various technologies to gather your information which enables us to customize your buying experience at our website. Technologies like an online web request, IP address, browser type, browser language, date and time of your request and about your visit to our website.

For e.g the Internet Protocol (IP)* address identifies your computer or mobile device and tells us your geographical location for statistical purposes.

Sometimes we use certain combined technologies with the personal information you provide on the Site. These technologies provide us information such as if you are a first time visitor or have visited our website previously. It also enables to save your preferences.
The technology is explained below.

Web Beacons and Tracking Links

Web beacons (also called clear gifs and pixel tags); tracking links and/or similar technology, a combination of a few lines of code and are embedded in the pages of our Site. These are often used in combination with cookies and not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see “Cookies” section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.


Browser cookies are bits of text that are placed on your computer’s hard drive when you visit our Site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject cookies. Rejecting our cookies will disenable the Core metrics cookies (described below) as well. If you reject our cookies or opt-out of the use of cookies, you may be still able to use this Site, but you might not able to see or use some of the features.

Advertisements on SoNaturals

We use third-party advertising agencies to serve ads on our website. These agencies may use data (not including your name, address, email address, or telephone number) of your visit to this and another website.

Information We Share and Who We Share With
We will not provide your personally to third parties for their use in marketing their products or services to you without your consent, except as provided in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personally identifiable information about our website visitors except as described here.

SoNaturals Affiliates

We may share your personal information with our Affiliates that distribute and market SoNaturals products. Our Affiliates may use this information in accordance with this Privacy Policy including if you have so chosen, sending you product information, cosmetic tips or promotions. If you prefer that we not share your personal information with our Affiliates, please do not provide it to us. We are unable to offer the benefits of SoNaturals Online to anyone who does not consent to the sharing of their personal information with our Affiliates.

Third Parties

Third Parties We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include website management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy. In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Business Transfers

As we continue to develop and Flourish our business it may happen that we may sell certain of our assets. So in case of such transactions generally the user information which includes your personal information would be one of the business assets that would be transferred along, hence by submitting your personal information on the website you automatically agree to the transfer of your personal data to the involved parties under these circumstances.

Compliance with Law

Compliance with Law We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. Additionally, we may need to disclose any necessary information in the case to prevent any physical harm, financial loss, connection to suspected or actual illegal activity.

Transfer of Data to Other Countries

Sonaturals or our Affiliates and third parties who receive your information (including personal) would be in unison with ourPrivacy Policy and the data stored shall be in India and are obliged to honor the representations in this Privacy Policy under the applicable laws of this country.

In many instances of data that had to be any other country, legal protections that apply to your personal information in the country will be applied.

Children’s Privacy
TheSoNaturals website is not designed for anyone under the age of 13 and we intentionally do not collect personal information from anyone under the age of 13. You may still able and allowed to browse the Sonaturals website if you are under 13 years but we recommend you not to provide your personal information to us. For example, you cannot register for our website. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the website, we will delete the information from our records.

Security precautions

We have taken considerable measures to safeguard your personal information that’s in our database. There are reasonable measures are in place to prevent and protect any unauthorized access and maintain the appropriate use and accuracy of the data. Any data transferred associated with our online store is encrypted and secured by SSL as per international standards.

The users have the right to opt-out of any promotional, marketing-related, branding communication from us or on behalf of our affiliates or partners after you have registered with us by setting up an account.

Updates to Our Privacy Policy
We have the right to revise or reform this Privacy Policy in the future from time to time. If ever we decide to change our Privacy Policy, we will update the revised policy here. We recommend you to check and consult this Privacy Policy timely. You can find the effective date of the Privacy Policy at the top of this page.

We have taken great efforts to ensure that your visit to the SoNaturals website is an enriching one and that your privacy is respected. If you have any questions, comments or concerns about our privacy practices, please contact us at wecare@sonaturals.co.in

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